This Customer Service Charter outlines our service commitment to you and how you can help us to provide you with a quality service.
The Eurocamp and Al Fresco Overseas Recruitment and Training Department are dedicated to the provision of a high level of service. We are a focal point for our seasonal staff, a source of a wide range of experience and information resources.
Our services include:
- Supplying up-to-date information that’s easily accessible
- Maintaining our recruitment website and advertising job opportunities
- On line appointment system for interviews
- Offering you a choice of interview dates and venues
- Delivery of job-specific training and development activities
In providing our services we value:
- The Customer Experience – You are our customer and it’s important to us that we meet the diverse needs of our individual employees
- Our Community – We want the professionalism and approachability of our staff to make you feel welcome as you join our team
- Being Dynamic – We welcome your feedback on our services so we can continue to improve
- Creating Value – Time is precious, we will meet the timescales set out below to ensure that we don’t waste your time.
We will:
- Treat you with respect
- Provide a prompt and courteous service
- Provide clear and accurate information
- Respect your confidentiality and privacy at all times
- Issue employment reference requests within 7 working days
- Confirm offers within 5 working days of your interview taking place
- Respond to general enquiries, comments or complaints by email within 3 working days
Help us to help you by:
- Treating other people in the company with respect and courtesy
- Treating facilities, equipment and property with due care
- Providing us with feedback on how we may improve our services, or how we can help to resolve a specific problem, completing on line questionnaires
- Communicating with us in a timely and effective way
- Keeping your personal contact details up to date
- Reading staff policies and guides in full prior before commencing employment